Working Together to Increase Student Satisfaction: Exploring the Effects of Mode of Study and Fee Status

Rebecca Maxwell Stuart; Babak Taheri; Audrey Paterson; Kevin D O'Gorman; William John Jackson

doi:10.1080/03075079.2016.1257601

Working Together to Increase Student Satisfaction: Exploring the Effects of Mode of Study and Fee Status

Rebecca Maxwell Stuart, Babak Taheri, Audrey Paterson, Kevin D O'Gorman, William John Jackson

School of Social Sciences

Research output: Contribution to journal › Article › peer-review

38 Citations (Scopus)

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Abstract

This study extends our knowledge on co-creation of value in higher education. The paper examines the relationship between support, co-creation of value and students’ satisfaction, as well as moderating factors including mode of study and fee-status, via 979 survey responses from undergraduate students. Analysis using partial-least squares (PLS) found support to be important in determining co-creation of value and, in turn, student satisfaction. Results indicated that student satisfaction is positively influenced through students accessing support mechanisms and their active involvement in co-creation of value activities. Our findings further reveal that fee-paying students are more satisfied when they participate in co-creation activities and access support mechanisms. No significant differences between transnational and domestic students are found.

Original language	English
Pages (from-to)	1392-1404
Number of pages	13
Journal	Studies in Higher Education
Volume	43
Issue number	8
Early online date	24 Nov 2016
DOIs	https://doi.org/10.1080/03075079.2016.1257601
Publication status	Published - 3 Aug 2018

Keywords

Co-creation
Student Engagement
Satisfaction
Higher Education
Transnational Education
tuition fees
Partial-least Squares (PLS)

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10.1080/03075079.2016.1257601

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This is an Accepted Manuscript of an article published by Taylor & Francis in Studies in Higher Education on 24/11/2016, available online: http://www.tandfonline.com/10.1080/03075079.2016.1257601
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Cite this

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Working Together to Increase Student Satisfaction: Exploring the Effects of Mode of Study and Fee Status

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Keywords

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