Working Together to Increase Student Satisfaction: Exploring the Effects of Mode of Study and Fee Status

Rebecca Maxwell Stuart, Babak Taheri, Audrey Paterson, Kevin D O'Gorman, William John Jackson

Research output: Contribution to journalArticle

Abstract

This study extends our knowledge on co-creation of value in higher education. The paper examines the relationship between support, co-creation of value and students’ satisfaction, as well as moderating factors including mode of study and fee-status, via 979 survey responses from undergraduate students. Analysis using partial-least squares (PLS) found support to be important in determining co-creation of value and, in turn, student satisfaction. Results indicated that student satisfaction is positively influenced through students accessing support mechanisms and their active involvement in co-creation of value activities. Our findings further reveal that fee-paying students are more satisfied when they participate in co-creation activities and access support mechanisms. No significant differences between transnational and domestic students are found.
Original languageEnglish
JournalStudies in Higher Education
Early online date24 Nov 2016
DOIs
StateE-pub ahead of print - 24 Nov 2016

Fingerprint

student
satisfaction
fee
activity
Partial least squares
Higher education
involvement
survey
education
effect
analysis
higher education

Keywords

  • Co-creation
  • Student Engagement
  • Satisfaction
  • Higher Education
  • Transnational Education
  • tuition fees
  • Partial-least Squares (PLS)

Cite this

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title = "Working Together to Increase Student Satisfaction: Exploring the Effects of Mode of Study and Fee Status",
abstract = "This study extends our knowledge on co-creation of value in higher education. The paper examines the relationship between support, co-creation of value and students’ satisfaction, as well as moderating factors including mode of study and fee-status, via 979 survey responses from undergraduate students. Analysis using partial-least squares (PLS) found support to be important in determining co-creation of value and, in turn, student satisfaction. Results indicated that student satisfaction is positively influenced through students accessing support mechanisms and their active involvement in co-creation of value activities. Our findings further reveal that fee-paying students are more satisfied when they participate in co-creation activities and access support mechanisms. No significant differences between transnational and domestic students are found.",
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AB - This study extends our knowledge on co-creation of value in higher education. The paper examines the relationship between support, co-creation of value and students’ satisfaction, as well as moderating factors including mode of study and fee-status, via 979 survey responses from undergraduate students. Analysis using partial-least squares (PLS) found support to be important in determining co-creation of value and, in turn, student satisfaction. Results indicated that student satisfaction is positively influenced through students accessing support mechanisms and their active involvement in co-creation of value activities. Our findings further reveal that fee-paying students are more satisfied when they participate in co-creation activities and access support mechanisms. No significant differences between transnational and domestic students are found.

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