Why is my Agent so Slow? Deploying Human-Like Conversational Turn-Taking

Matthew Peter Aylett; Eva Szekely; Donald McMillan; Gabriel Skantze; Marta Romeo; Joel Fischer; Gisela Reyes-Cruz

doi:10.1145/3623809.3623976

Why is my Agent so Slow? Deploying Human-Like Conversational Turn-Taking

Matthew Peter Aylett, Eva Szekely, Donald McMillan, Gabriel Skantze, Marta Romeo, Joel Fischer, Gisela Reyes-Cruz

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

The emphasis on one-to-one speak/wait spoken conversational interaction with intelligent agents leads to long pauses between conversational turns, undermines the flow and naturalness of the interaction, and undermines the user experience. Despite ground breaking advances in the area of generating and understanding natural language with techniques such as LLMs, conversational interaction has remained relatively overlooked. In this workshop we will discuss and review the challenges, recent work and potential impact of improving conversational interaction with artificial systems. We hope to share experiences of poor human/system interaction, best practices with third party tools, and generate design guidance for the community.

Original language	English
Title of host publication	HAI '23: Proceedings of the 11th International Conference on Human-Agent Interaction
Publisher	Association for Computing Machinery
Pages	490-492
Number of pages	3
ISBN (Electronic)	9798400708244
DOIs	https://doi.org/10.1145/3623809.3623976
Publication status	Published - 4 Dec 2023
Event	11th Conference on Human-Agent Interaction 2023 - Gothenburg, Sweden Duration: 4 Dec 2023 → 11 Dec 2023

Conference

Conference	11th Conference on Human-Agent Interaction 2023
Abbreviated title	HAI 2023
Country/Territory	Sweden
City	Gothenburg
Period	4/12/23 → 11/12/23

Keywords

conversational user interfaces
multi-party dialogue
social robots

ASJC Scopus subject areas

Human-Computer Interaction
Computer Networks and Communications
Computer Vision and Pattern Recognition
Software

Access to Document

10.1145/3623809.3623976

Cite this

@inproceedings{d5f164bd04eb46b1a7e6e95db16cd895,

title = "Why is my Agent so Slow? Deploying Human-Like Conversational Turn-Taking",

abstract = "The emphasis on one-to-one speak/wait spoken conversational interaction with intelligent agents leads to long pauses between conversational turns, undermines the flow and naturalness of the interaction, and undermines the user experience. Despite ground breaking advances in the area of generating and understanding natural language with techniques such as LLMs, conversational interaction has remained relatively overlooked. In this workshop we will discuss and review the challenges, recent work and potential impact of improving conversational interaction with artificial systems. We hope to share experiences of poor human/system interaction, best practices with third party tools, and generate design guidance for the community.",

keywords = "conversational user interfaces, multi-party dialogue, social robots",

author = "Aylett, {Matthew Peter} and Eva Szekely and Donald McMillan and Gabriel Skantze and Marta Romeo and Joel Fischer and Gisela Reyes-Cruz",

note = "Publisher Copyright: {\textcopyright} 2023 Owner/Author.; 11th Conference on Human-Agent Interaction 2023, HAI 2023 ; Conference date: 04-12-2023 Through 11-12-2023",

year = "2023",

month = dec,

day = "4",

doi = "10.1145/3623809.3623976",

language = "English",

pages = "490--492",

booktitle = "HAI '23: Proceedings of the 11th International Conference on Human-Agent Interaction",

publisher = "Association for Computing Machinery",

address = "United States",

}

Aylett, MP, Szekely, E, McMillan, D, Skantze, G, Romeo, M, Fischer, J & Reyes-Cruz, G 2023, Why is my Agent so Slow? Deploying Human-Like Conversational Turn-Taking. in HAI '23: Proceedings of the 11th International Conference on Human-Agent Interaction. Association for Computing Machinery, pp. 490-492, 11th Conference on Human-Agent Interaction 2023, Gothenburg, Sweden, 4/12/23. https://doi.org/10.1145/3623809.3623976

TY - GEN

T1 - Why is my Agent so Slow? Deploying Human-Like Conversational Turn-Taking

AU - Aylett, Matthew Peter

AU - Szekely, Eva

AU - McMillan, Donald

AU - Skantze, Gabriel

AU - Romeo, Marta

AU - Fischer, Joel

AU - Reyes-Cruz, Gisela

PY - 2023/12/4

Y1 - 2023/12/4

N2 - The emphasis on one-to-one speak/wait spoken conversational interaction with intelligent agents leads to long pauses between conversational turns, undermines the flow and naturalness of the interaction, and undermines the user experience. Despite ground breaking advances in the area of generating and understanding natural language with techniques such as LLMs, conversational interaction has remained relatively overlooked. In this workshop we will discuss and review the challenges, recent work and potential impact of improving conversational interaction with artificial systems. We hope to share experiences of poor human/system interaction, best practices with third party tools, and generate design guidance for the community.

AB - The emphasis on one-to-one speak/wait spoken conversational interaction with intelligent agents leads to long pauses between conversational turns, undermines the flow and naturalness of the interaction, and undermines the user experience. Despite ground breaking advances in the area of generating and understanding natural language with techniques such as LLMs, conversational interaction has remained relatively overlooked. In this workshop we will discuss and review the challenges, recent work and potential impact of improving conversational interaction with artificial systems. We hope to share experiences of poor human/system interaction, best practices with third party tools, and generate design guidance for the community.

KW - conversational user interfaces

KW - multi-party dialogue

KW - social robots

UR - http://www.scopus.com/inward/record.url?scp=85180126491&partnerID=8YFLogxK

U2 - 10.1145/3623809.3623976

DO - 10.1145/3623809.3623976

M3 - Conference contribution

AN - SCOPUS:85180126491

SP - 490

EP - 492

BT - HAI '23: Proceedings of the 11th International Conference on Human-Agent Interaction

PB - Association for Computing Machinery

T2 - 11th Conference on Human-Agent Interaction 2023

Y2 - 4 December 2023 through 11 December 2023

ER -

Why is my Agent so Slow? Deploying Human-Like Conversational Turn-Taking

Abstract

Conference

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this