Using the Kano model can bolster lean Six Sigma programs and help define what customers really want

Larry R Smith, Jiju Antony

Research output: Contribution to journal › Article › peer-review

Cite this

@article{e464738e4b354af589b441eac6d083dd,

title = "Using the Kano model can bolster lean Six Sigma programs and help define what customers really want",

author = "Smith, {Larry R} and Jiju Antony",

year = "2011",

month = feb,

language = "English",

volume = "10",

pages = "20--25",

journal = "ASQ Six Sigma Forum Magazine",

issn = "1539-4069",

number = "2",

}