Using the Kano model can bolster lean Six Sigma programs and help define what customers really want

Larry R Smith, Jiju Antony

    Research output: Contribution to journalArticle

    Original languageEnglish
    Pages (from-to)20-25
    Number of pages6
    JournalASQ Six Sigma Forum Magazine
    Volume10
    Issue number2
    Publication statusPublished - Feb 2011

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