User evaluation on mobile application for shuttle bus service

Chee Ling Thong*, Lee Yen Chaw, Su Mon Chit, Chiw Yi Lee

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

User plays an active role in the evaluation phase of system development life cycle. User evaluation is essential to ensure users can use the product (system or mobile application) to solve their problems. The findings of prior study shown that users (or bus riders) faced difficulties such as long waiting time for shuttle buses in a private university in Malaysia particularly if there is bus delay due to traffic congestion. A mobile bus application (app) is proposed after the prior study is conducted. In order to gain valuable insight regarding the usability of the mobile bus app which is developed to solve the bus delay issue, user evaluation on the mobile bus app was performed in this study. Firstly, bus riders need to download the mobile bus app and test it using their mobile devices. After testing, users provided feedback using an online survey. A total of eighty four respondents participated and provided their feedback about the usability of the bus app which were measured by two constructs namely usefulness and ease of use. The results show majority of users found the bus app is usable as it is able to estimate bus arrival time and track current location of the shuttle buses. At the same time. recommendations that given in user evaluation phase help mobile application developers to improve the application in future.

Original languageEnglish
Title of host publicationAdvancing Technology Industrialization Through Intelligent Software Methodologies, Tools and Techniques
EditorsHamido Fujita, Ali Selamat
PublisherIOS Press
Pages422-429
Number of pages8
ISBN (Electronic)9781643680132
ISBN (Print)9781643680125
DOIs
Publication statusPublished - 2019
Event18th International Conference on New Trends in Intelligent Software Methodologies, Tools and Techniques 2019 - Kuching, Malaysia
Duration: 23 Sept 201925 Sept 2019

Publication series

NameFrontiers in Artificial Intelligence and Applications
Volume318
ISSN (Print)0922-6389

Conference

Conference18th International Conference on New Trends in Intelligent Software Methodologies, Tools and Techniques 2019
Abbreviated titleSoMeT 2019
Country/TerritoryMalaysia
CityKuching
Period23/09/1925/09/19

Keywords

  • Mobile application
  • Usefulness and ease of use
  • User evaluation

ASJC Scopus subject areas

  • Artificial Intelligence

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