@inproceedings{518749374d0f4b4e926ec057b615013e,
title = "User evaluation on mobile application for shuttle bus service",
abstract = "User plays an active role in the evaluation phase of system development life cycle. User evaluation is essential to ensure users can use the product (system or mobile application) to solve their problems. The findings of prior study shown that users (or bus riders) faced difficulties such as long waiting time for shuttle buses in a private university in Malaysia particularly if there is bus delay due to traffic congestion. A mobile bus application (app) is proposed after the prior study is conducted. In order to gain valuable insight regarding the usability of the mobile bus app which is developed to solve the bus delay issue, user evaluation on the mobile bus app was performed in this study. Firstly, bus riders need to download the mobile bus app and test it using their mobile devices. After testing, users provided feedback using an online survey. A total of eighty four respondents participated and provided their feedback about the usability of the bus app which were measured by two constructs namely usefulness and ease of use. The results show majority of users found the bus app is usable as it is able to estimate bus arrival time and track current location of the shuttle buses. At the same time. recommendations that given in user evaluation phase help mobile application developers to improve the application in future.",
keywords = "Mobile application, Usefulness and ease of use, User evaluation",
author = "Thong, {Chee Ling} and Chaw, {Lee Yen} and Chit, {Su Mon} and Lee, {Chiw Yi}",
note = "Funding Information: This work is supported by UCSI University under the University Pioneer Scientist Incentive Fund (PSIF). Publisher Copyright: {\textcopyright} 2019 The authors and IOS Press. All rights reserved.; 18th International Conference on New Trends in Intelligent Software Methodologies, Tools and Techniques 2019, SoMeT 2019 ; Conference date: 23-09-2019 Through 25-09-2019",
year = "2019",
doi = "10.3233/FAIA190068",
language = "English",
isbn = "9781643680125",
series = "Frontiers in Artificial Intelligence and Applications",
publisher = "IOS Press",
pages = "422--429",
editor = "Hamido Fujita and Ali Selamat",
booktitle = "Advancing Technology Industrialization Through Intelligent Software Methodologies, Tools and Techniques",
address = "Netherlands",
}
