Understanding, Managing and Implementing Quality: Tools, Techniques and Frameworks

This book considers strategic aspects of Quality Management and self-assessment frameworks, and provides an in-depth and systematic examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation, the text reviews the implementation of a variety of Quality Management programmes across a range of organizational contexts, including manufacturing, higher education, health care, policing and retiling. With case studies, illustrating good practice in all contexts, critiques and further reading, this book is a highly useful resource for students, researchers and those studying for professional qualifications.