TY - BOOK
T1 - Understanding, Managing and Implementing Quality: Tools, Techniques and Frameworks
AU - Antony, Jiju
A2 - Antony, Jiju
A2 - Preece, D
PY - 2002/1
Y1 - 2002/1
N2 - This book considers strategic aspects of Quality Management and self-assessment frameworks, and provides an in-depth and systematic examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation, the text reviews the implementation of a variety of Quality Management programmes across a range of organizational contexts, including manufacturing, higher education, health care, policing and retiling. With case studies, illustrating good practice in all contexts, critiques and further reading, this book is a highly useful resource for students, researchers and those studying for professional qualifications.
AB - This book considers strategic aspects of Quality Management and self-assessment frameworks, and provides an in-depth and systematic examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation, the text reviews the implementation of a variety of Quality Management programmes across a range of organizational contexts, including manufacturing, higher education, health care, policing and retiling. With case studies, illustrating good practice in all contexts, critiques and further reading, this book is a highly useful resource for students, researchers and those studying for professional qualifications.
M3 - Book
BT - Understanding, Managing and Implementing Quality: Tools, Techniques and Frameworks
PB - Routledge
ER -