Typology of Kano models: a critical review of literature and proposition of a revised model

Arash Shahin, Masoud Pourhamidi, Jiju Antony, Sung Hyun Park

    Research output: Contribution to journalArticlepeer-review

    93 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)341-358
    Number of pages18
    JournalInternational Journal of Quality and Reliability Management
    Issue number3
    Publication statusPublished - 2013

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