Trust in vehicle technology

Guy H Walker, Neville A. Stanton, Paul M. Salmon

Research output: Contribution to journalArticle

30 Citations (Scopus)
73 Downloads (Pure)

Abstract

Driver trust has potentially important implications for how vehicle technology is used and interacted with. In this paper, it will be seen how driver trust functions and how it can be understood and manipulated by insightful vehicle design. It will review the theoretical literature to define steps that can be taken to establish trust in vehicle technology in the first place, maintain trust in the long term, and even re-establish trust that has been lost along the way. The paper presents a synthesis of the wider trust literature, integrates key trust parameters, describes practically how to measure trust, and presents a set of principles for vehicle designers to use in assessing existing design decisions and justify new ones.
Original languageEnglish
Pages (from-to)157-182
Number of pages26
JournalInternational Journal of Vehicle Design
Volume70
Issue number2
DOIs
Publication statusPublished - 31 Mar 2016

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