Transforming mass production contact centres using approaches from manufacturing

Marisa K Smith, Peter D Ball, Umit Sezer Bititci, Robert B van der Meer

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	433 - 448
Number of pages	16
Journal	Journal of Manufacturing Technology Management
Volume	21
Issue number	4
DOIs	https://doi.org/10.1108/17410381011046562
Publication status	Published - 2010

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AU - Bititci, Umit Sezer

AU - van der Meer, Robert B

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