Transforming mass production contact centres using approaches from manufacturing

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	433 - 448
Number of pages	16
Journal	Journal of Manufacturing Technology Management
Volume	21
Issue number	4
DOIs	https://doi.org/10.1108/17410381011046562
Publication status	Published - 2010

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@article{dd579a67c1e1481cbcedb8038f4c175a,

title = "Transforming mass production contact centres using approaches from manufacturing",

author = "Smith, \{Marisa K\} and Ball, \{Peter D\} and Bititci, \{Umit Sezer\} and \{van der Meer\}, \{Robert B\}",

year = "2010",

doi = "10.1108/17410381011046562",

language = "English",

volume = "21",

pages = "433 -- 448",

journal = "Journal of Manufacturing Technology Management",

issn = "1741-038X",

publisher = "Emerald Publishing",

number = "4",

}

TY - JOUR

T1 - Transforming mass production contact centres using approaches from manufacturing

AU - Smith, Marisa K

AU - Ball, Peter D

AU - Bititci, Umit Sezer

AU - van der Meer, Robert B

PY - 2010

Y1 - 2010

U2 - 10.1108/17410381011046562

DO - 10.1108/17410381011046562

M3 - Article

SN - 1741-038X

VL - 21

SP - 433

EP - 448

JO - Journal of Manufacturing Technology Management

JF - Journal of Manufacturing Technology Management

IS - 4

ER -