Towards the construction of organisational professionalism in public service interpreting

Jiqing Dong, Jemina Napier

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Abstract

As an exploratory step into a larger qualitative investigation of the changing role of agencies intersecting the professionalisation of public service interpreting, the case study undertaken in this paper aims to explore the interpreters’ expectation of agencies and how that contrasts with the viewpoints from organisational leadership. Fieldwork was conducted within an interpreting agency in the UK. Preliminary findings revealed that interpreters have relatively high expectations of their work organisation in the provision of screening, training,monitoring and other support. Managers, on the other hand, are keen on constructing organisational professionalism to inform practice. This implies that agencies might have gone far beyond the traditional role of information broker to become a crucial institutional gatekeeper and the centre of the occupational community. Unethically managed, it may exacerbate the fragmentation of the employment structure through encroaching professional autonomy, thus increasing the precariousness of the work relationship. Among other things,this paper highlights the lacuna in theorisations of commercial organisations in the professional project framework and the need for a more inclusive approach to understanding the factors that affect an occupation to professionalise, one that gives more weight to the social context and the key actors in shaping the change.
Original languageEnglish
Title of host publicationCTIS Occasional Papers
EditorsPauline Henry-Tierney, Dinithi Karunanayake
PublisherCentre for Translation & Intercultural Studies, University of Manchester
Pages22-42
Number of pages21
Volume7
ISBN (Print)9780954082963
Publication statusPublished - 2016

Fingerprint

interpreter
public service
employment structure
precariousness
work organization
gatekeeper
professionalization
fragmentation
occupation
autonomy
manager
leadership
monitoring
community
professionalism

Cite this

Dong, J., & Napier, J. (2016). Towards the construction of organisational professionalism in public service interpreting. In P. Henry-Tierney, & D. Karunanayake (Eds.), CTIS Occasional Papers (Vol. 7, pp. 22-42). Centre for Translation & Intercultural Studies, University of Manchester.
Dong, Jiqing ; Napier, Jemina. / Towards the construction of organisational professionalism in public service interpreting. CTIS Occasional Papers. editor / Pauline Henry-Tierney ; Dinithi Karunanayake. Vol. 7 Centre for Translation & Intercultural Studies, University of Manchester, 2016. pp. 22-42
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Dong, J & Napier, J 2016, Towards the construction of organisational professionalism in public service interpreting. in P Henry-Tierney & D Karunanayake (eds), CTIS Occasional Papers. vol. 7, Centre for Translation & Intercultural Studies, University of Manchester, pp. 22-42.

Towards the construction of organisational professionalism in public service interpreting. / Dong, Jiqing; Napier, Jemina.

CTIS Occasional Papers. ed. / Pauline Henry-Tierney; Dinithi Karunanayake. Vol. 7 Centre for Translation & Intercultural Studies, University of Manchester, 2016. p. 22-42.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

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AU - Napier, Jemina

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AB - As an exploratory step into a larger qualitative investigation of the changing role of agencies intersecting the professionalisation of public service interpreting, the case study undertaken in this paper aims to explore the interpreters’ expectation of agencies and how that contrasts with the viewpoints from organisational leadership. Fieldwork was conducted within an interpreting agency in the UK. Preliminary findings revealed that interpreters have relatively high expectations of their work organisation in the provision of screening, training,monitoring and other support. Managers, on the other hand, are keen on constructing organisational professionalism to inform practice. This implies that agencies might have gone far beyond the traditional role of information broker to become a crucial institutional gatekeeper and the centre of the occupational community. Unethically managed, it may exacerbate the fragmentation of the employment structure through encroaching professional autonomy, thus increasing the precariousness of the work relationship. Among other things,this paper highlights the lacuna in theorisations of commercial organisations in the professional project framework and the need for a more inclusive approach to understanding the factors that affect an occupation to professionalise, one that gives more weight to the social context and the key actors in shaping the change.

M3 - Chapter (peer-reviewed)

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Dong J, Napier J. Towards the construction of organisational professionalism in public service interpreting. In Henry-Tierney P, Karunanayake D, editors, CTIS Occasional Papers. Vol. 7. Centre for Translation & Intercultural Studies, University of Manchester. 2016. p. 22-42