Original language | English |
---|---|
Pages (from-to) | 132-141 |
Number of pages | 10 |
Journal | Managing Service Quality |
Volume | 11 |
Issue number | 2 |
DOIs | |
Publication status | Published - 2001 |
Total quality management in UK service organisations: some key findings from a survey
Joanna Hing Yee Tsang, Jiju Antony
Research output: Contribution to journal › Article › peer-review
76
Citations
(Scopus)