Total quality management in UK service organisations: some key findings from a survey

Joanna Hing Yee Tsang, Jiju Antony

    Research output: Contribution to journalArticle

    60 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)132-141
    Number of pages10
    JournalManaging Service Quality
    Volume11
    Issue number2
    DOIs
    Publication statusPublished - 2001

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