Abstract
Information and Communications Technology (ICT) is widely regarded as a key integration enabler in contemporary supply chain configurations. Furthermore, recent years have seen the vertical disintegration of supply chains as increasing numbers of manufacturers and retailers outsource significant parts of their supply chain functionality. In this environment, Third Party Logistics (3PL) providers - the majority of which are small companies - play a pivotal role. This raises important questions about the usage of ICT in this sector. However, there is a paucity of research in the field of small 3PLs with little empirical investigation into the usage of ICT by such firms. This paper presents the results of a survey on ICT systems usage in a sample of small Italian 3PLs. The results provide a technological profile of the surveyed companies, as well as an analysis of the role of ICT in customising services and of the factors influencing technology adoption.
| Original language | English |
|---|---|
| Pages (from-to) | 1-18 |
| Number of pages | 18 |
| Journal | International Journal of Business and Systems Research |
| Volume | 3 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2009 |
Keywords
- competitive advantage
- empirical survey
- ICT
- information technology
- communications technology
- systems usage
- information systems
- information integration
- Italy
- logistics service market
- small firms
- logistics service providers
- supply chain management
- SCM
- supply chain configuration
- third party logistics
- 3PL
- technology adoption