Abstract
In order to operate effectively and efficiently, most higher education institutions depend on employees performing extra-role behaviours and being committed to staying with the organisation. This study assesses the extent to which organisational identification and employee satisfaction are antecedents of these two important behaviours. Key objectives of the research were to identify possible antecedents of organisational identification and to discover whether the consequences of organisational identification vary among the employees of multinational universities at home and foreign campuses. We developed a model that was tested using structural equation modelling, which assesses the influences of organisational identification on employee satisfaction, extra-role behaviours and turnover intentions. All of the paths in our model were significant, but employee identification, satisfaction and extra-role behaviours were lower at foreign branches than at the home campuses of universities, and turnover intentions were higher. These results suggest that higher education institutions need to implement different human resource strategies at home and foreign branches, with a focus on improving organisational identification at the foreign subsidiaries.
Original language | English |
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Pages (from-to) | 48-66 |
Number of pages | 19 |
Journal | Journal of Higher Education Policy and Management |
Volume | 40 |
Issue number | 1 |
Early online date | 15 Dec 2017 |
DOIs | |
Publication status | Published - 2 Jan 2018 |
Keywords
- employee satisfaction
- employee turnover intentions
- international branch campuses
- organisational citizenship behaviours
- organisational identification
- Transnational higher education
ASJC Scopus subject areas
- Education
- Public Administration