The impact of migrant workers’ inclusion on subjective well-being, organizational identification, and organizational citizenship behavior

Elizabeth Agyeiwaah*, Prosper Bangwayo-Skeete, Emmanuel Kwame Opoku

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)

Abstract

Purpose: Building on the social exchange theory, this study aims to investigate the impact of perceived workgroup inclusion on migrant subjective well-being, organization identification and organizational citizenship behavior (OCB). 

Design/methodology/approach: Structural equation modeling was applied to 440 surveyed migrant workers in Macau’s tourism and hospitality industry.

Findings: Perceived workgroup inclusion has a positive influence on migrant workers’ subjective well-being and organizational identification, which both in turn positively affect their OCBs.

Originality/value: Based on the social exchange theory, this study formulates a model that explains how migrant workers' inclusion impacts their well-being, identification and organizational behaviors. It provides theoretical and practical insights into how migrant workers’ inclusion could serve as a talent management strategy that promotes OCBs.

Original languageEnglish
Pages (from-to)250-265
Number of pages16
JournalTourism Review
Volume79
Issue number1
Early online date8 Aug 2023
DOIs
Publication statusPublished - 18 Jan 2024

Keywords

  • Migrant workers
  • Organizational citizenship behavior
  • Organizational identification
  • Social exchange theory
  • Subjective well-being
  • Workgroup inclusion

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Tourism, Leisure and Hospitality Management

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