The development of a cognitive work analysis tool

Daniel P Jenkins; Neville A Stanton; Paul M Salmon; Guy H Walker; Mark S Young; Ian Whitworth; Andy Farmilo; Geoffrey Hone

doi:10.1007/978-3-540-73331-7_55

The development of a cognitive work analysis tool

Daniel P Jenkins, Neville A Stanton, Paul M Salmon, Guy H Walker, Mark S Young, Ian Whitworth, Andy Farmilo, Geoffrey Hone

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

25 Citations (Scopus)

Abstract

Due to their complexity, systems used within Network Centric Warfare and Command and Control are notoriously difficult to predict. These systems are often influenced by an ever increasing number of dynamic constraints. This dynamic instability causes problems for many traditional normative Human Factors techniques. Cognitive Work Analysis (CWA) is a formative process that focuses on these constraints rather than prescriptive methods of working; this constraint based approach allows the model to handle the unexpected and unanticipated events common in network-centric warfare. This paper presents the development of a Cognitive Work Analysis (CWA) software tool. The tool has two main purposes. The primary purpose is to assist the user in developing the large number of graphical representations that support the iterative design process. The secondary purpose is to explain CWA to novices and systematically guide them through the analysis process. The paper provides a brief introduction to CWA along with a description of the tool and its current capabilities.

Original language	English
Title of host publication	Engineering Psychology and Cognitive Ergonomics
Subtitle of host publication	7th International Conference, EPCE 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007. Proceedings
Editors	Don Harris
Publisher	Springer
Pages	504-511
Number of pages	8
ISBN (Electronic)	978-3-540-73331-7
ISBN (Print)	978-3-540-73330-0
DOIs	https://doi.org/10.1007/978-3-540-73331-7_55
Publication status	Published - 2007
Event	7th International Conference on Engineering Psychology and Cognitive Ergonomics - Beijing, China Duration: 22 Jul 2007 → 27 Jul 2007

Publication series

Name	Lecture Notes in Computer Science
Volume	4562
ISSN (Print)	0302-9743

Conference

Conference	7th International Conference on Engineering Psychology and Cognitive Ergonomics
Abbreviated title	EPCE 2007
Country/Territory	China
City	Beijing
Period	22/07/07 → 27/07/07
Other	Held as Part of HCI International 2007

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10.1007/978-3-540-73331-7_55

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Jenkins, D. P., Stanton, N. A., Salmon, P. M., Walker, G. H., Young, M. S., Whitworth, I., Farmilo, A., & Hone, G. (2007). The development of a cognitive work analysis tool. In D. Harris (Ed.), Engineering Psychology and Cognitive Ergonomics: 7th International Conference, EPCE 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007. Proceedings (pp. 504-511). (Lecture Notes in Computer Science; Vol. 4562). Springer. https://doi.org/10.1007/978-3-540-73331-7_55

Jenkins, Daniel P ; Stanton, Neville A ; Salmon, Paul M et al. / The development of a cognitive work analysis tool. Engineering Psychology and Cognitive Ergonomics: 7th International Conference, EPCE 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007. Proceedings. editor / Don Harris. Springer, 2007. pp. 504-511 (Lecture Notes in Computer Science).

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title = "The development of a cognitive work analysis tool",

abstract = "Due to their complexity, systems used within Network Centric Warfare and Command and Control are notoriously difficult to predict. These systems are often influenced by an ever increasing number of dynamic constraints. This dynamic instability causes problems for many traditional normative Human Factors techniques. Cognitive Work Analysis (CWA) is a formative process that focuses on these constraints rather than prescriptive methods of working; this constraint based approach allows the model to handle the unexpected and unanticipated events common in network-centric warfare. This paper presents the development of a Cognitive Work Analysis (CWA) software tool. The tool has two main purposes. The primary purpose is to assist the user in developing the large number of graphical representations that support the iterative design process. The secondary purpose is to explain CWA to novices and systematically guide them through the analysis process. The paper provides a brief introduction to CWA along with a description of the tool and its current capabilities.",

author = "Jenkins, {Daniel P} and Stanton, {Neville A} and Salmon, {Paul M} and Walker, {Guy H} and Young, {Mark S} and Ian Whitworth and Andy Farmilo and Geoffrey Hone",

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doi = "10.1007/978-3-540-73331-7_55",

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publisher = "Springer",

pages = "504--511",

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Jenkins, DP, Stanton, NA, Salmon, PM, Walker, GH, Young, MS, Whitworth, I, Farmilo, A & Hone, G 2007, The development of a cognitive work analysis tool. in D Harris (ed.), Engineering Psychology and Cognitive Ergonomics: 7th International Conference, EPCE 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007. Proceedings. Lecture Notes in Computer Science, vol. 4562, Springer, pp. 504-511, 7th International Conference on Engineering Psychology and Cognitive Ergonomics, Beijing, China, 22/07/07. https://doi.org/10.1007/978-3-540-73331-7_55

The development of a cognitive work analysis tool. / Jenkins, Daniel P; Stanton, Neville A; Salmon, Paul M et al.
Engineering Psychology and Cognitive Ergonomics: 7th International Conference, EPCE 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007. Proceedings. ed. / Don Harris. Springer, 2007. p. 504-511 (Lecture Notes in Computer Science; Vol. 4562).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Jenkins, Daniel P

AU - Stanton, Neville A

AU - Salmon, Paul M

AU - Walker, Guy H

AU - Young, Mark S

AU - Whitworth, Ian

AU - Farmilo, Andy

AU - Hone, Geoffrey

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AB - Due to their complexity, systems used within Network Centric Warfare and Command and Control are notoriously difficult to predict. These systems are often influenced by an ever increasing number of dynamic constraints. This dynamic instability causes problems for many traditional normative Human Factors techniques. Cognitive Work Analysis (CWA) is a formative process that focuses on these constraints rather than prescriptive methods of working; this constraint based approach allows the model to handle the unexpected and unanticipated events common in network-centric warfare. This paper presents the development of a Cognitive Work Analysis (CWA) software tool. The tool has two main purposes. The primary purpose is to assist the user in developing the large number of graphical representations that support the iterative design process. The secondary purpose is to explain CWA to novices and systematically guide them through the analysis process. The paper provides a brief introduction to CWA along with a description of the tool and its current capabilities.

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Jenkins DP, Stanton NA, Salmon PM, Walker GH, Young MS, Whitworth I et al. The development of a cognitive work analysis tool. In Harris D, editor, Engineering Psychology and Cognitive Ergonomics: 7th International Conference, EPCE 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007. Proceedings. Springer. 2007. p. 504-511. (Lecture Notes in Computer Science). doi: 10.1007/978-3-540-73331-7_55

The development of a cognitive work analysis tool

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