Abstract
This paper contrasts the generally accepted view that quality is a key factor in long-term prosperity with the failure reported by some four out of every five organisations to achieve the expected outcome from Total Quality Management (TQM) initiatives; the development and role of Quality Awards and Models in stimulating the attainment of improved quality levels world-wide is assessed. Three industrial case studies demonstrate how the discerning application of a quality model - standard or bespoke - can facilitate the resurrection of an initially ineffective performance improvement initiative.
Original language | English |
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Pages (from-to) | 392-403 |
Number of pages | 12 |
Journal | European Management Journal |
Volume | 19 |
Issue number | 4 |
DOIs | |
Publication status | Published - Aug 2001 |
Keywords
- Case studies
- Culture change
- Failed initiatives
- Implementation
- Performance improvement
- Quality models
- Total Quality Management