The contribution of business excellence models in restoring failed improvement initiatives

Alasdair MacLeod, Lynne Baxter

    Research output: Contribution to journalArticlepeer-review

    22 Citations (Scopus)

    Abstract

    This paper contrasts the generally accepted view that quality is a key factor in long-term prosperity with the failure reported by some four out of every five organisations to achieve the expected outcome from Total Quality Management (TQM) initiatives; the development and role of Quality Awards and Models in stimulating the attainment of improved quality levels world-wide is assessed. Three industrial case studies demonstrate how the discerning application of a quality model - standard or bespoke - can facilitate the resurrection of an initially ineffective performance improvement initiative.

    Original languageEnglish
    Pages (from-to)392-403
    Number of pages12
    JournalEuropean Management Journal
    Volume19
    Issue number4
    DOIs
    Publication statusPublished - Aug 2001

    Keywords

    • Case studies
    • Culture change
    • Failed initiatives
    • Implementation
    • Performance improvement
    • Quality models
    • Total Quality Management

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