Talking about work stress: Discourse analysis and implications for stress interventions

A. M B Harkness, Bonita C. Long, Nicole Bermbach, Kathryn Patterson, Sharalyn Jordan, Howard Kahn

    Research output: Contribution to journalArticle

    44 Citations (Scopus)

    Abstract

    This study used discourse analysis to explore the way in which employees understand work stress. Twenty-two female clerical workers in a Canadian city participated in focus group meetings where they talked about and made sense of their experiences of work stress. The women's accounts were analysed using discourse analysis methods (i.e. an examination of how talk is constructed). The findings revealed that talking about being stressed provides a socially acceptable way of expressing discomfort and regaining a sense of importance that is lost through feeling under-valued and under-appreciated in the organization. In contrast, admitting to being unable to cope with stress was considered to be 'abnormal'. The stress discourse fosters a sense of helplessness and ambiguity by not acknowledging external influences on clerical workers' experiences, such as their place within the power structure of the organization, and by limiting their sense of agency and control over problems experienced at work. The implications of these findings for organizational culture and interventions are discussed. For example, employers are encouraged to be conscious of the messages being sent to employees about how negative emotions or distressing experiences at work are to be addressed (i.e. how 'stress' is to be managed). Recommendations are made for future research using discourse analysis, such as the examination of alternative discourses that aim to improve conditions at work. © 2005 Taylor & Francis Group Ltd.

    Original languageEnglish
    Pages (from-to)121-136
    Number of pages16
    JournalWork and Stress
    Volume19
    Issue number2
    DOIs
    Publication statusPublished - Apr 2005

    Keywords

    • Culture
    • Discourse analysis
    • Emotion
    • Female clerical workers
    • Focus groups
    • Intervention
    • Occupational stress
    • Power
    • Stress discourse
    • Stress management
    • Work stress

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  • Cite this

    Harkness, A. M. B., Long, B. C., Bermbach, N., Patterson, K., Jordan, S., & Kahn, H. (2005). Talking about work stress: Discourse analysis and implications for stress interventions. Work and Stress, 19(2), 121-136. https://doi.org/10.1080/02678370500160068