Systems scenarios: a tool for facilitating the socio-technical design of work systems

Helen P. N. Hughes, Chris W. Clegg, Lucy E. Bolton, Lauren C. Machon

Research output: Contribution to journalArticle

11 Citations (Scopus)
194 Downloads (Pure)

Abstract

The socio-technical systems approach to design is well documented. Recognising the benefits of this approach, organisations are increasingly trying to work with systems, rather than their component parts. However, few tools attempt to analyse the complexity inherent in such systems, in ways that generate useful, practical outputs. In this paper, we outline the ‘System Scenarios Tool’ (SST), which is a novel, applied methodology that can be used by designers, end-users, consultants or researchers to help design or re-design work systems. The paper introduces the SST using examples of its application, and describes the potential benefits of its use, before reflecting on its limitations. Finally, we discuss potential opportunities for the tool, and describe sets of circumstances in which it might be used.
Original languageEnglish
Pages (from-to)1319-1335
Number of pages17
JournalErgonomics
Volume60
Issue number10
Early online date19 Feb 2017
DOIs
Publication statusPublished - 3 Oct 2017

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