Statistical process control: an essential ingredient for improving service and manufacuring quality

Ben Mason, Jiju Antony

Research output: Contribution to journal › Article › peer-review

Access to Document

@article{16a438b2012d468d9443de28ce5e3c50,

title = "Statistical process control: an essential ingredient for improving service and manufacuring quality",

author = "Ben Mason and Jiju Antony",

year = "2000",

doi = "10.1108/09604520010341618",

language = "English",

volume = "10",

pages = "233--238",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald Group Publishing Ltd.",

number = "4",

}

TY - JOUR

T1 - Statistical process control: an essential ingredient for improving service and manufacuring quality

AU - Mason, Ben

AU - Antony, Jiju

PY - 2000

Y1 - 2000

UR - https://www.scopus.com/pages/publications/84986149547

U2 - 10.1108/09604520010341618

DO - 10.1108/09604520010341618

M3 - Article

SN - 0960-4529

VL - 10

SP - 233

EP - 238

JO - Managing Service Quality

JF - Managing Service Quality

IS - 4

ER -