Statistical process control: an essential ingredient for improving service and manufacuring quality

Ben Mason, Jiju Antony

    Research output: Contribution to journalArticle

    39 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)233-238
    Number of pages6
    JournalManaging Service Quality
    Volume10
    Issue number4
    DOIs
    Publication statusPublished - 2000

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