Social Network Analysis

David J. Dekker, Paul H. J. Hendriks

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

In knowledge management (KM), one perspective is that knowledge resides in individuals who interact in groups. Concepts as communities-of-practice, knowledge networks, and “encultured knowledge” as the outcome of shared sense-making (Blackler, 1995) are built upon this perspective. Social network analysis focuses on the patterns of people’s interactions. This adds to KM theory a dimension that considers the effects of social structure on for example, knowledge creation, retention and dissemination. This article provides a short overview of consequences of social network structure on knowledge processes and explores how the insights generated by social network analysis are valuable to KM as diagnostic elements for drafting KM interventions. Relevance is apparent for management areas such as R&D alliances, product development, project management, and so forth.

Original languageEnglish
Title of host publicationKnowledge Management
Subtitle of host publicationConcepts, Methodologies, Tools, and Applications
PublisherIGI Global
Pages2060-2069
Number of pages10
ISBN (Electronic)9781599049342
ISBN (Print)9781599049335
DOIs
Publication statusPublished - 2008

ASJC Scopus subject areas

  • General Economics,Econometrics and Finance
  • General Business,Management and Accounting
  • General Arts and Humanities
  • General Social Sciences

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