Six sigma in service organisations: Benefits, challenges and difficulties, common myths, empirical observations and success factors

Jiju Antony, Frenie Jiju Antony, Maneesh Kumar, Byung Rae Cho

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	294-311
Number of pages	18
Journal	International Journal of Quality and Reliability Management
Volume	24
Issue number	3
DOIs	https://doi.org/10.1108/02656710710730889
Publication status	Published - 2007

Access to Document

@article{2f598b8fed0d4cc68b624e9b000637b9,

title = "Six sigma in service organisations: Benefits, challenges and difficulties, common myths, empirical observations and success factors",

author = "Jiju Antony and Antony, {Frenie Jiju} and Maneesh Kumar and Cho, {Byung Rae}",

year = "2007",

doi = "10.1108/02656710710730889",

language = "English",

volume = "24",

pages = "294--311",

journal = "International Journal of Quality and Reliability Management",

issn = "0265-671X",

publisher = "Emerald Publishing Limited",

number = "3",

}

TY - JOUR

T1 - Six sigma in service organisations: Benefits, challenges and difficulties, common myths, empirical observations and success factors

AU - Antony, Jiju

AU - Antony, Frenie Jiju

AU - Kumar, Maneesh

AU - Cho, Byung Rae

PY - 2007

Y1 - 2007

U2 - 10.1108/02656710710730889

DO - 10.1108/02656710710730889

M3 - Article

SN - 0265-671X

VL - 24

SP - 294

EP - 311

JO - International Journal of Quality and Reliability Management

JF - International Journal of Quality and Reliability Management

IS - 3

ER -