Six sigma in service organisations: Benefits, challenges and difficulties, common myths, empirical observations and success factors

Jiju Antony, Frenie Jiju Antony, Maneesh Kumar, Byung Rae Cho

    Research output: Contribution to journalArticlepeer-review

    277 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)294-311
    Number of pages18
    JournalInternational Journal of Quality and Reliability Management
    Issue number3
    Publication statusPublished - 2007

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