Six Sigma critical success factors in Brazilian industry

Abel Ribeiro de Jesus, Jiju Antony, Herman Augusto Lepikson, Adriano L. A. Peixoto

    Research output: Contribution to journalArticle

    22 Citations (Scopus)

    Abstract

    Purpose – The purpose of this paper is to identify critical success factors (CSFs) that are regarded as the most important in Six Sigma programs in Brazil and to compare these rankings with those in international literature. 

    Design/methodology/approach – A sample of industrial companies was selected to complete a survey. In total, 104 questionnaires were obtained. The results were compared with a literature review consisting of 26 papers from 13 countries. In total, 70 CSFs were found in the papers, but 19 CSFs were analyzed and reduced to ten. A multivariate factor analysis further reduced this number to two underlying constructs.

    Findings – The authors identified a CSFs common denominator/ranking based on the sample of international articles. The authors found that there are four CSFs that are more prevalent in Brazil and in the international papers studied and that there are no differences between the importance of CSFs in terms of hierarchical levels. Three gaps, five levers and two CSFs constructs were identified.

    Social implications – This study may initiate cooperation between the studied companies and academia, thus possibly increasing these organization’ knowledge regarding Six Sigma.

    Originality/value – The originality of this study is that the survey was conducted with companies in Brazil, a country where little information exists on Six Sigma programs. The authors also contributed a literature review on CSFs, a comparison based on most of the consulted papers and the use of a robust methodological strategy that was made possible by the sample size.

    Original languageEnglish
    Pages (from-to)702-723
    Number of pages22
    JournalInternational Journal of Quality and Reliability Management
    Volume33
    Issue number6
    DOIs
    Publication statusPublished - 2016

    Keywords

    • Critical success factors
    • Industries in Brazil
    • Quality
    • Six Sigma
    • Survey

    ASJC Scopus subject areas

    • Business, Management and Accounting(all)
    • Strategy and Management

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