Significant risk factors associated with facilities management (FM) outsourcing: A study on Nigeria’s public hospitals

Dubem I. Ikediashi, Stephen O. Ogunlana

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Purpose: The purpose of this paper is to extend the body of knowledge on healthcare facilities management (FM) by investigating the risks associated with outsourcing of FM services in hospitals. Design/methodology/approach: The paper relied on two strands of methodology common with pragmatic research. Questionnaire survey (QS) used data from 208 respondents representing ten hospitals while three out of the ten hospitals involved in the QS were selected based on their willingness to enter the case study (CS) interview. Data collected were analysed using descriptive and inferential statistics for QS and using narrative techniques by discussing themes, sub-themes for the CS. Findings: Findings established 24 out of the 35 risk factors as critical, four factors as somehow critical, and five factors as not critical. Besides, nine risk factors were found to be significantly loaded on the five risk categories. The rank analysis also revealed that the top five critical risk factors are: inexperience and lack of requisite skills; possibility of fraud by vendor; financial failure of chosen vendor; vendor opportunism; and fall in morale of employees. Originality/value: The study provides an unambiguous contribution to exiting body of knowledge on outsourcing risks as it relates to healthcare FM. It reinforces the theory that risks exist in any form of relationship but developed a distinct body of factors associated with outsourcing of FM services particularly from the context of Nigeria's public healthcare sector.

Original languageEnglish
Pages (from-to)771-796
Number of pages26
JournalEngineering Construction and Architectural Management
Volume22
Issue number6
DOIs
Publication statusPublished - Nov 2015

Keywords

  • Facilities
  • Factor analysis
  • Health services sector
  • Hospitals
  • Nigeria
  • Risk

ASJC Scopus subject areas

  • Civil and Structural Engineering
  • Building and Construction
  • Business, Management and Accounting(all)
  • Architecture

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