Shaping urban freight systems via a participatory approach to inform policy-making

In the upcoming era of new technologies, a transport system is expected to be 'more sustainable,' 'safer,' and 'more efficient.' However, to what extent is this true? Based on the results of a series of stakeholder engagement workshops, the paper explores the vision of different stakeholders about urban freight of the future. A Participatory Approach was used to allow stakeholders to identify the problem and co-design a set of solutions. Potential impacts of innovative urban deliveries on economy, environment, and society were analysed. Methodology and results were then compared with those of a city stakeholder engagement workshop delivered in Newcastle upon-Tyne in 2014. Stakeholders considered that an "engaging" and "easy to use" process was needed to facilitate the process and it encouraged participants to find solutions for a 'common good.' The participatory approach proposed in this process would support transport planners and policy-makers to design and implement a consistent policy framework for future sustainable urban freight systems.