Reducing employees' turnover in transactional services: a Lean Six Sigma case study

Alessandro Laureani, Jiju Antony

    Research output: Contribution to journalArticle

    46 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)688-700
    Number of pages13
    JournalInternational Journal of Productivity and Performance Management
    Volume59
    Issue number7
    DOIs
    Publication statusPublished - 2010

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