Re-conceptualising the professional service encounter: Information empowered consumers and service relationships

Angus Laing, Gillian Hogg

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	333-346
Journal	Journal of Customer Behaviour
Volume	7
Issue number	4
DOIs	https://doi.org/10.1362/147539208X386860
Publication status	Published - 1 Dec 2008

Access to Document

@article{c72fb58d353a449f87dc4a6196cf8d25,

title = "Re-conceptualising the professional service encounter: Information empowered consumers and service relationships",

author = "Angus Laing and Gillian Hogg",

year = "2008",

month = dec,

day = "1",

doi = "10.1362/147539208X386860",

language = "English",

volume = "7",

pages = "333--346",

journal = "Journal of Customer Behaviour",

issn = "1475-3928",

number = "4",

}

TY - JOUR

T1 - Re-conceptualising the professional service encounter: Information empowered consumers and service relationships

AU - Laing, Angus

AU - Hogg, Gillian

PY - 2008/12/1

Y1 - 2008/12/1

U2 - 10.1362/147539208X386860

DO - 10.1362/147539208X386860

M3 - Article

SN - 1475-3928

VL - 7

SP - 333

EP - 346

JO - Journal of Customer Behaviour

JF - Journal of Customer Behaviour

IS - 4

ER -