Re-conceptualising the professional service encounter: Information empowered consumers and service relationships

Angus Laing, Gillian Hogg

Research output: Contribution to journal › Article

Original language	English
Pages (from-to)	333-346
Journal	Journal of Customer Behaviour
Volume	7
Issue number	4
DOIs	https://doi.org/10.1362/147539208X386860
Publication status	Published - 1 Dec 2008

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