Re-conceptualising the professional service encounter: Information empowered consumers and service relationships

Angus Laing, Gillian Hogg

    Research output: Contribution to journalArticle

    Original languageEnglish
    Pages (from-to)333-346
    JournalJournal of Customer Behaviour
    Volume7
    Issue number4
    DOIs
    Publication statusPublished - 1 Dec 2008

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