Abstract
Trust is essential for social interactions, including those between humans and social artificial agents, such as robots. Several robot-related factors can contribute to the formation of trust. However, previous work has often treated trust as an absolute concept, whereas it is highly context-dependent, and it is possible that some robot-related features will influence trust in some contexts, but not in others. In this paper, we present the results of two video-based online studies aimed at investigating the role of robot voice and empathic behaviour on trust formation in a general context as well as in a task-specific context. We found that voice influences trust in the specific context, with no effect of voice or empathic behaviour in the general context. Thus, context mediated whether robot-related features play a role in people’s trust formation towards robots.
| Original language | English |
|---|---|
| Title of host publication | 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN) |
| Publisher | IEEE |
| Pages | 2045-2050 |
| Number of pages | 6 |
| ISBN (Electronic) | 9798350336702 |
| DOIs | |
| Publication status | Published - 13 Nov 2023 |
| Event | 32nd IEEE International Conference on Robot and Human Interactive Communication 2023 - Paradise Hotel, Busan, Korea, Republic of Duration: 28 Aug 2023 → 31 Aug 2023 Conference number: 32 https://ro-man2023.org/ |
Conference
| Conference | 32nd IEEE International Conference on Robot and Human Interactive Communication 2023 |
|---|---|
| Abbreviated title | IEEE RO-MAN 2023 |
| Country/Territory | Korea, Republic of |
| City | Busan |
| Period | 28/08/23 → 31/08/23 |
| Internet address |