Putting Robots in Context: Challenging the Influence of Voice and Empathic Behaviour on Trust

Marta Romeo; Ilaria Torre; Sébastien Le Maguer; Angelo Cangelosi; Iolanda Leite

doi:10.1109/ro-man57019.2023.10309631

Putting Robots in Context: Challenging the Influence of Voice and Empathic Behaviour on Trust

Marta Romeo, Ilaria Torre, Sébastien Le Maguer, Angelo Cangelosi, Iolanda Leite

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Trust is essential for social interactions, including those between humans and social artificial agents, such as robots. Several robot-related factors can contribute to the formation of trust. However, previous work has often treated trust as an absolute concept, whereas it is highly context-dependent, and it is possible that some robot-related features will influence trust in some contexts, but not in others. In this paper, we present the results of two video-based online studies aimed at investigating the role of robot voice and empathic behaviour on trust formation in a general context as well as in a task-specific context. We found that voice influences trust in the specific context, with no effect of voice or empathic behaviour in the general context. Thus, context mediated whether robot-related features play a role in people’s trust formation towards robots.

Original language	English
Title of host publication	32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)
Publisher	IEEE
ISBN (Electronic)	9798350336702
DOIs	https://doi.org/10.1109/ro-man57019.2023.10309631
Publication status	Published - 13 Nov 2023
Event	32nd IEEE International Conference on Robot and Human Interactive Communication 2023 - Paradise Hotel, Busan, Korea, Republic of Duration: 28 Aug 2023 → 31 Aug 2023 Conference number: 32 https://ro-man2023.org/

Conference

Conference	32nd IEEE International Conference on Robot and Human Interactive Communication 2023
Abbreviated title	IEEE RO-MAN 2023
Country/Territory	Korea, Republic of
City	Busan
Period	28/08/23 → 31/08/23
Internet address	https://ro-man2023.org/

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10.1109/ro-man57019.2023.10309631

Cite this

@inproceedings{03349b0fa844424b8e9caaa9d3dc5487,

title = "Putting Robots in Context: Challenging the Influence of Voice and Empathic Behaviour on Trust",

abstract = "Trust is essential for social interactions, including those between humans and social artificial agents, such as robots. Several robot-related factors can contribute to the formation of trust. However, previous work has often treated trust as an absolute concept, whereas it is highly context-dependent, and it is possible that some robot-related features will influence trust in some contexts, but not in others. In this paper, we present the results of two video-based online studies aimed at investigating the role of robot voice and empathic behaviour on trust formation in a general context as well as in a task-specific context. We found that voice influences trust in the specific context, with no effect of voice or empathic behaviour in the general context. Thus, context mediated whether robot-related features play a role in people{\textquoteright}s trust formation towards robots.",

author = "Marta Romeo and Ilaria Torre and {Le Maguer}, S{\'e}bastien and Angelo Cangelosi and Iolanda Leite",

year = "2023",

month = nov,

day = "13",

doi = "10.1109/ro-man57019.2023.10309631",

language = "English",

booktitle = "32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)",

publisher = "IEEE",

address = "United States",

note = "32nd IEEE International Conference on Robot and Human Interactive Communication 2023, IEEE RO-MAN 2023 ; Conference date: 28-08-2023 Through 31-08-2023",

url = "https://ro-man2023.org/",

}

Romeo, M, Torre, I, Le Maguer, S, Cangelosi, A & Leite, I 2023, Putting Robots in Context: Challenging the Influence of Voice and Empathic Behaviour on Trust. in 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)., 10309631, IEEE, 32nd IEEE International Conference on Robot and Human Interactive Communication 2023, Busan, Korea, Republic of, 28/08/23. https://doi.org/10.1109/ro-man57019.2023.10309631

TY - GEN

T1 - Putting Robots in Context: Challenging the Influence of Voice and Empathic Behaviour on Trust

AU - Romeo, Marta

AU - Torre, Ilaria

AU - Le Maguer, Sébastien

AU - Cangelosi, Angelo

AU - Leite, Iolanda

N1 - Conference code: 32

PY - 2023/11/13

Y1 - 2023/11/13

N2 - Trust is essential for social interactions, including those between humans and social artificial agents, such as robots. Several robot-related factors can contribute to the formation of trust. However, previous work has often treated trust as an absolute concept, whereas it is highly context-dependent, and it is possible that some robot-related features will influence trust in some contexts, but not in others. In this paper, we present the results of two video-based online studies aimed at investigating the role of robot voice and empathic behaviour on trust formation in a general context as well as in a task-specific context. We found that voice influences trust in the specific context, with no effect of voice or empathic behaviour in the general context. Thus, context mediated whether robot-related features play a role in people’s trust formation towards robots.

AB - Trust is essential for social interactions, including those between humans and social artificial agents, such as robots. Several robot-related factors can contribute to the formation of trust. However, previous work has often treated trust as an absolute concept, whereas it is highly context-dependent, and it is possible that some robot-related features will influence trust in some contexts, but not in others. In this paper, we present the results of two video-based online studies aimed at investigating the role of robot voice and empathic behaviour on trust formation in a general context as well as in a task-specific context. We found that voice influences trust in the specific context, with no effect of voice or empathic behaviour in the general context. Thus, context mediated whether robot-related features play a role in people’s trust formation towards robots.

U2 - 10.1109/ro-man57019.2023.10309631

DO - 10.1109/ro-man57019.2023.10309631

M3 - Conference contribution

BT - 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)

PB - IEEE

T2 - 32nd IEEE International Conference on Robot and Human Interactive Communication 2023

Y2 - 28 August 2023 through 31 August 2023

ER -

Putting Robots in Context: Challenging the Influence of Voice and Empathic Behaviour on Trust

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