Principles Of Quality Management and the Benefits of Their Application in Education Sectors

S. Deivasigamani*, D. Siva Sundhara Raja, Pratap Nair, Farah Adilah Binti Jamaludin, Rosalind Deena Kumari

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyze the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment.The results revealed that not all TQM practices enhanced production workers' job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers' job satisfaction.

Original languageEnglish
Pages (from-to)2760-2766
Number of pages7
JournalJournal of Pharmaceutical Negative Results
Issue numberSpecial Issue 6
Publication statusPublished - 15 Oct 2022


  • Education sector
  • high quality services
  • organizational performance
  • satisfaction
  • Total Quality management

ASJC Scopus subject areas

  • Pharmacology
  • Pharmaceutical Science
  • Drug Discovery


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