Principles Of Quality Management and the Benefits of Their Application in Education Sectors

S. Deivasigamani; D. Siva Sundhara Raja; Pratap Nair; Farah Adilah Binti Jamaludin; Rosalind Deena Kumari

doi:10.47750/pnr.2022.13.S06.355

Principles Of Quality Management and the Benefits of Their Application in Education Sectors

S. Deivasigamani^*, D. Siva Sundhara Raja, Pratap Nair, Farah Adilah Binti Jamaludin, Rosalind Deena Kumari

^*Corresponding author for this work

School of Mathematical & Computer Sciences

Research output: Contribution to journal › Article › peer-review

Abstract

TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyze the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment.The results revealed that not all TQM practices enhanced production workers' job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers' job satisfaction.

Original language	English
Pages (from-to)	2760-2766
Number of pages	7
Journal	Journal of Pharmaceutical Negative Results
Volume	13
Issue number	Special Issue 6
DOIs	https://doi.org/10.47750/pnr.2022.13.S06.355
Publication status	Published - 15 Oct 2022

Keywords

Education sector
high quality services
organizational performance
satisfaction
Total Quality management

ASJC Scopus subject areas

Pharmacology
Pharmaceutical Science
Drug Discovery

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.47750/pnr.2022.13.S06.355

https://pnrjournal.com/index.php/home/article/view/2302/1982

Cite this

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title = "Principles Of Quality Management and the Benefits of Their Application in Education Sectors",

abstract = "TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyze the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment.The results revealed that not all TQM practices enhanced production workers' job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers' job satisfaction.",

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AU - Kumari, Rosalind Deena

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Principles Of Quality Management and the Benefits of Their Application in Education Sectors

Abstract

Keywords

ASJC Scopus subject areas

UN SDGs

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