TY - JOUR
T1 - Principles Of Quality Management and the Benefits of Their Application in Education Sectors
AU - Deivasigamani, S.
AU - Raja, D. Siva Sundhara
AU - Nair, Pratap
AU - Jamaludin, Farah Adilah Binti
AU - Kumari, Rosalind Deena
N1 - Publisher Copyright:
© 2022 Wolters Kluwer Medknow Publications. All rights reserved.
PY - 2022/10/15
Y1 - 2022/10/15
N2 - TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyze the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment.The results revealed that not all TQM practices enhanced production workers' job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers' job satisfaction.
AB - TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyze the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment.The results revealed that not all TQM practices enhanced production workers' job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers' job satisfaction.
KW - Education sector
KW - high quality services
KW - organizational performance
KW - satisfaction
KW - Total Quality management
UR - http://www.scopus.com/inward/record.url?scp=85144189459&partnerID=8YFLogxK
U2 - 10.47750/pnr.2022.13.S06.355
DO - 10.47750/pnr.2022.13.S06.355
M3 - Article
AN - SCOPUS:85144189459
SN - 0976-9234
VL - 13
SP - 2760
EP - 2766
JO - Journal of Pharmaceutical Negative Results
JF - Journal of Pharmaceutical Negative Results
IS - Special Issue 6
ER -