Performance measurement tools: the Balanced Scorecard and the EFQM Excellence Model

S Wongrassamee, P D Gardiner, John Simmons

Research output: Contribution to journalArticle

137 Citations (Scopus)
Original languageEnglish
Pages (from-to)14-29
Number of pages16
JournalMeasuring Business Excellence
Volume7, No.1
Publication statusPublished - 2003

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