Optimisation of the determinants of e-service operations

Sid Ghosh, Heston Surjadjaja, Jiju Antony

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	616-635
Number of pages	20
Journal	Business Process Management Journal
Volume	10
Issue number	6
DOIs	https://doi.org/10.1108/14637150410567848
Publication status	Published - 2004

Access to Document

@article{935ec4d766ab4811957335ce19f6ed3a,

title = "Optimisation of the determinants of e-service operations",

author = "Sid Ghosh and Heston Surjadjaja and Jiju Antony",

year = "2004",

doi = "10.1108/14637150410567848",

language = "English",

volume = "10",

pages = "616--635",

journal = "Business Process Management Journal",

issn = "1463-7154",

publisher = "Emerald Publishing Limited",

number = "6",

}