Optimisation of the determinants of e-service operations

Sid Ghosh, Heston Surjadjaja, Jiju Antony

    Research output: Contribution to journalArticle

    17 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)616-635
    Number of pages20
    JournalBusiness Process Management Journal
    Volume10
    Issue number6
    DOIs
    Publication statusPublished - 2004

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