Occupant feedback questionnaire producing a fingerprint and a score

Geoffrey J. Levermore*, David J. Lowe, James W. Ure

*Corresponding author for this work

Research output: Contribution to journalConference articlepeer-review

11 Citations (Scopus)


In order to ensure that buildings and HVAC plans are truly for people and actually satisfy the occupants, it is necessary to obtain feedback from the occupants. This can be done by a novel questionnaire that produces a readily understandable fingerprint and score to indicate occupants' liking of their environments. The questionnaire uses a double-Likert section rating the liking and importance of up to 24 environmental, organizational, and human factors. To date it has been used primarily in U.K. offices, including modern deep-plan, naturally ventilated buildings. Comparison is made to previous results from 1,400 occupants in 12 offices that are air conditioned and naturally ventilated, where scores ranged from +17% (greatly liked by the occupants) to -15% (greatly disliked). However, four U.K. offices with 1,300 occupants, which are discussed in detail, produced very low scores, -14% to -39%, the latter for a building with no windows. The fingerprints and scores were supported by an independent consultant's survey of the buildings and plant and also detailed factor analysis. The latter indicated that the 18 factors used in the questionnaire could be reduced to 5 general factors. The most important factors for the occupants for their ideal office were temperature, health, ventilation, and heating control, and the least important were the appearance of the building, distance to a window, humidity, and glare. It is proposed that this questionnaire is a useful management tool and suitable for use as a final commissioning tool.

Original languageEnglish
JournalASHRAE Transactions
Issue numberPart 2
Publication statusPublished - 1999
EventASHRAE Annual Meeting 1999 - Seattle, United States
Duration: 18 Jun 199923 Jun 1999

ASJC Scopus subject areas

  • Building and Construction
  • Mechanical Engineering


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