Multicultural Communication and Trust in the Contemporary Workplace

Katerina Strani, Jane G. Bell, Panagiota-Penny Karanasiou, Claudia Morais Castro

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

Abstract

In increasingly globalised workplaces, there is an urgent necessity for good intercultural communication skills. The ability to work together harmoniously and successfully in a multicultural environment is challenging but vital to the success of a workplace. Sharing a common “negotiated culture” is of paramount importance. But how does this negotiated culture emerge, how is trust established, especially in a short timescale, and how do multicultural teams function, negotiate and deal with conflict? How do we then develop intercultural competence in the workplace? We attempt to respond to these questions by critically revisiting and challenging established models and methods of analysis.
Original languageEnglish
Title of host publicationIntercultural Issues in the Workplace
Subtitle of host publicationLeadership, Communication and Trust
EditorsKaterina Strani, Kerstin Pfeiffer
PublisherPalgrave Macmillan
Chapter3
Pages31-47
Number of pages17
ISBN (Electronic)9783031423208
ISBN (Print)9783031423192
DOIs
Publication statusPublished - 23 Dec 2023

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