Measuring international students’ satisfaction in Malaysian private universities

The aim of this study is to investigate the international students’ satisfaction in different universities in Malaysia. A total of 3 different private universities were selected for data collection. All the universities were located within the Cyberjaya area. Total 400 questionnaires were distributed and 327 were returned. Later, total 318 were found valid for further analysis. For data analysis, this study has used multiple regression. The result shows that most of the foreign students think that the teaching method used by the universities is appropriate. Besides, most of them are highly satisfied with their education and think that the learning method is appropriate. In addition, the respondents are agreed that the online resources are available while most of them think that the web-based communication as a popular way of communication adopted by the university. It contributes to current theories on how consumers resolve sequentially inconsistent information about a university’s service quality. The study of behavioral aspects of students is of great importance for university policy makers and this knowledge can be applied to find out the students’ needs and wants.