| Original language | English |
|---|---|
| Title of host publication | International Encyclopedia of Business and Management |
| Editors | Malcolm Warner |
| Place of Publication | UK |
| Publisher | Thomson Learning |
| Pages | 4153-4173 |
| Edition | Second |
| ISBN (Print) | 1-86152-161-8 |
| Publication status | Published - Jan 2002 |
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Elaine Collinson, Michael Baker
Research output: Chapter in Book/Report/Conference proceeding › Chapter