Mapping it innovation in facilities management

Paula Cardellino, Edward Finch

    Research output: Contribution to journalArticlepeer-review

    10 Citations (Scopus)


    Over the past decade there has been significant growth in the facilities management (FM) sector resulting in a diverse and highly competitive marketplace. This marketplace engages contractors, in-house teams, suppliers, consultants and professional institutions. Many of these organisations have had to innovate to differentiate themselves from competitors. The subject of this paper is facilities management innovation. More specifically, it examines the introduction of information technology (IT) to support such innovations. Our understanding of how such innovations are brought about is scant. The intention of this paper is to examine the motivations and factors which have brought about 'information system' innovations in the sector based on an examination of a small but diverse collection of case studies. The study specifically considers the route by which the selected innovations came about and the way in which the innovation has diffused throughout the rest of the organisation. The IT innovations identified in case studies include whole life cost modelling, a content management solution, open book partnering, management information portal (fmNet), RFID technology, and capacity and capability planning. Taken together they characterise a sector that is using IT to codify and standardise information such that useful knowledge becomes widely dispersed.

    Original languageEnglish
    Pages (from-to)673-684
    Number of pages12
    JournalElectronic Journal of Information Technology in Construction
    Publication statusPublished - Sept 2006


    • CAFM
    • Facilities management
    • Information technology
    • Innovation
    • Innovation diffusion


    Dive into the research topics of 'Mapping it innovation in facilities management'. Together they form a unique fingerprint.

    Cite this