‘Managing’ the middle classes:

Urban managers, public services and the response to middle-class capture

Annette Hastings, Nick Bailey, Glen Bramley, Robert Croudace, David Watkins

Research output: Contribution to journalArticle

Abstract

There is a longstanding concern about middle-class capture of the benefits of public service provision, although relatively little evidence exists on the exact nature of any advantage or on the processes by which this comes about. Using a framework developed from Gal (J. Gal, 1998. Formulating the Matthew Principle: on the role of the middle-classes in the welfare state. Scandinavian Journal of Social Welfare, 7, 42-55), and via two case studies of street cleansing services in the UK, the article explores the ways in which middle-class service users assert influence in relation to service design, resource allocation and practice on the ground. It explores how urban managers respond to middle-class influence, revealing the ways in which influence is accommodated and the benefits of this to middle-class service users. It also evidences how urban managers attempt to resist aspects of middle-class advantage, and the challenges such resistance presents. The article concludes that the need to 'manage' middle-class influence permeates the routine institutional policies and practices of this key public service.

Original languageEnglish
Pages (from-to)203-223
Number of pages21
JournalLocal Government Studies
Volume40
Issue number2
DOIs
Publication statusPublished - 2014

Fingerprint

public service
middle class
manager
service provision
resource allocation
services
social welfare
welfare state
evidence
resources

Keywords

  • environmental services
  • inequality
  • localism
  • middle classes
  • middle-class capture
  • neighbourhoods
  • Public services

ASJC Scopus subject areas

  • Development
  • Sociology and Political Science

Cite this

Hastings, Annette ; Bailey, Nick ; Bramley, Glen ; Croudace, Robert ; Watkins, David. / ‘Managing’ the middle classes: Urban managers, public services and the response to middle-class capture. In: Local Government Studies. 2014 ; Vol. 40, No. 2. pp. 203-223.
@article{021a8d5e99ae4eaea24cc4ae7a740978,
title = "‘Managing’ the middle classes:: Urban managers, public services and the response to middle-class capture",
abstract = "There is a longstanding concern about middle-class capture of the benefits of public service provision, although relatively little evidence exists on the exact nature of any advantage or on the processes by which this comes about. Using a framework developed from Gal (J. Gal, 1998. Formulating the Matthew Principle: on the role of the middle-classes in the welfare state. Scandinavian Journal of Social Welfare, 7, 42-55), and via two case studies of street cleansing services in the UK, the article explores the ways in which middle-class service users assert influence in relation to service design, resource allocation and practice on the ground. It explores how urban managers respond to middle-class influence, revealing the ways in which influence is accommodated and the benefits of this to middle-class service users. It also evidences how urban managers attempt to resist aspects of middle-class advantage, and the challenges such resistance presents. The article concludes that the need to 'manage' middle-class influence permeates the routine institutional policies and practices of this key public service.",
keywords = "environmental services, inequality, localism, middle classes, middle-class capture, neighbourhoods, Public services",
author = "Annette Hastings and Nick Bailey and Glen Bramley and Robert Croudace and David Watkins",
year = "2014",
doi = "10.1080/03003930.2013.815615",
language = "English",
volume = "40",
pages = "203--223",
journal = "Local Government Studies",
issn = "0300-3930",
publisher = "Routledge",
number = "2",

}

‘Managing’ the middle classes: Urban managers, public services and the response to middle-class capture. / Hastings, Annette; Bailey, Nick; Bramley, Glen; Croudace, Robert; Watkins, David.

In: Local Government Studies, Vol. 40, No. 2, 2014, p. 203-223.

Research output: Contribution to journalArticle

TY - JOUR

T1 - ‘Managing’ the middle classes:

T2 - Urban managers, public services and the response to middle-class capture

AU - Hastings, Annette

AU - Bailey, Nick

AU - Bramley, Glen

AU - Croudace, Robert

AU - Watkins, David

PY - 2014

Y1 - 2014

N2 - There is a longstanding concern about middle-class capture of the benefits of public service provision, although relatively little evidence exists on the exact nature of any advantage or on the processes by which this comes about. Using a framework developed from Gal (J. Gal, 1998. Formulating the Matthew Principle: on the role of the middle-classes in the welfare state. Scandinavian Journal of Social Welfare, 7, 42-55), and via two case studies of street cleansing services in the UK, the article explores the ways in which middle-class service users assert influence in relation to service design, resource allocation and practice on the ground. It explores how urban managers respond to middle-class influence, revealing the ways in which influence is accommodated and the benefits of this to middle-class service users. It also evidences how urban managers attempt to resist aspects of middle-class advantage, and the challenges such resistance presents. The article concludes that the need to 'manage' middle-class influence permeates the routine institutional policies and practices of this key public service.

AB - There is a longstanding concern about middle-class capture of the benefits of public service provision, although relatively little evidence exists on the exact nature of any advantage or on the processes by which this comes about. Using a framework developed from Gal (J. Gal, 1998. Formulating the Matthew Principle: on the role of the middle-classes in the welfare state. Scandinavian Journal of Social Welfare, 7, 42-55), and via two case studies of street cleansing services in the UK, the article explores the ways in which middle-class service users assert influence in relation to service design, resource allocation and practice on the ground. It explores how urban managers respond to middle-class influence, revealing the ways in which influence is accommodated and the benefits of this to middle-class service users. It also evidences how urban managers attempt to resist aspects of middle-class advantage, and the challenges such resistance presents. The article concludes that the need to 'manage' middle-class influence permeates the routine institutional policies and practices of this key public service.

KW - environmental services

KW - inequality

KW - localism

KW - middle classes

KW - middle-class capture

KW - neighbourhoods

KW - Public services

UR - http://www.scopus.com/inward/record.url?scp=84896118581&partnerID=8YFLogxK

U2 - 10.1080/03003930.2013.815615

DO - 10.1080/03003930.2013.815615

M3 - Article

VL - 40

SP - 203

EP - 223

JO - Local Government Studies

JF - Local Government Studies

SN - 0300-3930

IS - 2

ER -