@article{a26a21bdca5f44d0b7a8d026956969d3,
title = "Managerial processes: business process that sustain performance",
author = "Bititci, \{Umit Sezer\} and Fran Ackermann and Aylin Ates and John Davies and Patrizia Garengo and Stephen Gibb and MacBryde, \{Jillian C\} and David Mackay and Catherine Maguire and \{van der Meer\}, \{Robert B\} and Shafti, \{Farhad S\} and Michael Bourne and Firat, \{Seniye Umit\}",
year = "2011",
doi = "10.1108/01443571111153076",
language = "English",
volume = "31",
pages = "851 -- 891",
journal = "International Journal of Operations and Production Management",
issn = "0144-3577",
publisher = "Emerald Group Publishing Ltd.",
number = "8",
}