Lean six sigma in a call centre: a case study

Alessandro Laureani, Jiju Antony, Alex Douglas

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	757-768
Number of pages	12
Journal	International Journal of Productivity and Performance Management
Volume	59
Issue number	8
DOIs	https://doi.org/10.1108/17410401011089454
Publication status	Published - 2010

Access to Document

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AU - Antony, Jiju

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