Lean six sigma in a call centre: a case study

Alessandro Laureani, Jiju Antony, Alex Douglas

    Research output: Contribution to journalArticle

    77 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)757-768
    Number of pages12
    JournalInternational Journal of Productivity and Performance Management
    Volume59
    Issue number8
    DOIs
    Publication statusPublished - 2010

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