Leadership characteristics for Lean Six Sigma

Alessandro Laureani*, Jiju Antony

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

87 Citations (Scopus)


In this paper, we explore the relation between Leadership and Lean Six Sigma deployment in organisations: as leadership has been identified as a critical success factor for Lean Six Sigma deployment in organisations, this paper sets out to determine the characteristics of leadership that are more conducive to a successful implementation. Qualitative analysis of semi-structured interviews provided insights into participants’ experiences and views concerning the relationship between leadership and success levels in Lean Six Sigma deployments, allowing the identification of 10 leadership characteristics more conducive to success in Lean Six Sigma deployments: visible, communicative, inspirational, consistent, targeted, leading by example, flexible, perceive Lean Six Sigma as a philosophy, clearly define roles and responsibilities, and able to build. A leadership dependency model, connecting leadership to company size and industry sector, was also developed: the more people centred and service centred the sector, and the smaller the company, the greater the need for strong leadership to successfully implement Lean Six Sigma in participating organisations.

Original languageEnglish
Pages (from-to)405-426
Number of pages22
JournalTotal Quality Management and Business Excellence
Issue number3-4
Publication statusPublished - 23 Feb 2017


  • Leadership
  • Lean
  • Six Sigma

ASJC Scopus subject areas

  • General Business,Management and Accounting


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