Investigating Technology Concepts to Support Rohingya Refugees in Malaysia

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1 Citation (Scopus)
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Abstract

The Rohingya ethnic group is one of the most persecuted minorities, whose specific circumstances pose unique and interesting challenges. The digital revolution is transforming the world and is leaving refugees behind (UNHCR). In this paper, we present a multiphase user centred approach we used to explore how Rohingya refugees could access assistance by utilizing technology they already have or share; both early on and long after they arrived in a new country. The findings we present from phase 1, which was an early participatory design phase, were confirmed and endorsed by the Rohingya community, UNHCR and local charities during phase3. These findings, suggest that concepts aiming to assist Rohingya refugees should primarily focus on: safety, social capital, upskilling,and language translation. Finally, we present the iterative user centred design, implementation, and evaluation of one of these concepts focusing on safety, before being deployed within the Rohingya community in Malaysia.
Original languageEnglish
Pages (from-to)481-509
Number of pages29
JournalInteracting with Computers
Volume35
Issue number3
Early online date9 Mar 2023
DOIs
Publication statusPublished - May 2023

Keywords

  • Rohingya
  • cultural probes
  • participatory design <! -
  • privacy
  • refugees
  • safety
  • social capital

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Software
  • Library and Information Sciences

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