Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events

Babak Taheri; Girish Prayag; Birgit Muskat

doi:10.1016/j.tmp.2021.100877

Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events

Babak Taheri, Girish Prayag, Birgit Muskat

Research output: Contribution to journal › Editorial › peer-review

8 Citations (Scopus)

Abstract

This special edition focuses on “Consumer Experience Management and Customer Journeys in Tourism, Hospitality and Events”. This introduction considers current topics concerning researchers and practitioners about consumer journeys and experience management and introduces the six papers in the special issue. We would like to thank the authors and reviewers for this special issue.

Original language	English
Article number	100877
Journal	Tourism Management Perspectives
Volume	40
DOIs	https://doi.org/10.1016/j.tmp.2021.100877
Publication status	Published - Oct 2021

Keywords

Consumer Engagement
Consumer Experience
Customer Journeys
Experience Management

ASJC Scopus subject areas

Tourism, Leisure and Hospitality Management

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10.1016/j.tmp.2021.100877

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title = "Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events",

abstract = "This special edition focuses on “Consumer Experience Management and Customer Journeys in Tourism, Hospitality and Events”. This introduction considers current topics concerning researchers and practitioners about consumer journeys and experience management and introduces the six papers in the special issue. We would like to thank the authors and reviewers for this special issue.",

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KW - Customer Journeys

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ER -

Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events

Abstract

Keywords

ASJC Scopus subject areas

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