Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events

Babak Taheri, Girish Prayag, Birgit Muskat

Research output: Contribution to journalEditorialpeer-review

Abstract

This special edition focuses on “Consumer Experience Management and Customer Journeys in Tourism, Hospitality and Events”. This introduction considers current topics concerning researchers and practitioners about consumer journeys and experience management and introduces the six papers in the special issue. We would like to thank the authors and reviewers for this special issue.
Original languageEnglish
Article number100877
JournalTourism Management Perspectives
Volume40
DOIs
Publication statusPublished - Oct 2021

Keywords

  • Consumer Engagement
  • Consumer Experience
  • Customer Journeys
  • Experience Management

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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