Interplay between performance measurement and management, employee engagement and performance

Marisa Smith, Umit Sezer Bititci

Research output: Contribution to journalArticle

28 Citations (Scopus)
53 Downloads (Pure)

Abstract

The literature recognises the importance of the interplay between performance measurement, performance management, employee engagement and performance. However, the nature of this phenomenon is not well understood. Analysis of the literature reveals two dimensions of organisational control, technical and social, that are used to develop a conceptual framework for studying this phenomenon.
We conducted explorative action research involving pilot and control groups from two departments of a UK bank.
We show that an intervention on the social-controls has led to changes in technical-controls of the performance measurement system resulting in significant improvement in employee engagement and performance.
The research was undertaken with two cases from a single organisation. Further fine-grained, longitudinal research is required to fully understand this phenomenon in a wider range of contexts.
Our work contributes to the theory on performance measures and gives guidance on how organisations might design their performance measurement systems to enhance employee engagement and performance.
Our study makes three contributions. First, we introduce a new theoretical framework based the organisational control theory providing a basis for future research. Second, through nine propositions we establish a causal relationship between performance measurement, performance management, employee engagement and performance. Third, we identify a gap in knowledge concerning design of organisational controls in the context of the process that is being managed.

Original languageEnglish
Pages (from-to)1207-1228
Number of pages21
JournalInternational Journal of Operations and Production Management
Volume37
Issue number9
DOIs
Publication statusPublished - 4 Sep 2017

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