Institutional Effectiveness as a Tool in Creating Quality Assurance in Higher Education Management

Organizations worldwide have been exploring ways to improve business practices to gain competitive edge. Usually the analysis of Quality Management deals with the technical and operational factors that can be implemented with the help of Institutional Effectiveness in every organization, also logistical aspects, especially in Education industry. The purpose of this case study is to present the importance of quality assurance in improving the administration of higher education institution. We use the academic program reaccreditation of the Bachelor of Business Administration program (BBA) of American College of Dubai, UAE as a case study. We first present the quality assurance framework of United Arab Emirates-QF Emirates. We then demonstrate the alignment of our program to the specific requirements of QF Emirates. The key components to this alignment include learner experience, teaching effectiveness, quality management processes, and institution’s long-term goals, and strategy. Finally, we demonstrate the benefits of the re-licensure project to ACD.