Impact of visual performance management systems on the performance management practices of organisations

Umit Bititci, Paola Cocca, Aylin Ates

Research output: Contribution to journalArticle

38 Citations (Scopus)

Abstract

The purpose of this paper was to explore how visual strategy and performance management techniques impact performance measurement and management practices of organisations. A novel visual performance management approach is developed and implemented in qualitative case studies with seven manufacturing SMEs across Europe. The implementation cases demonstrate that visual management systems serve to support ongoing strategy development and implementation, facilitate performance measurement and review, enable people engagement, improve internal and external communication, enhance collaboration and integration, support the development of a continuous improvement culture and foster innovation. Additional explorative and longitudinal research is required to understand the long-term impact of such approaches in both small and larger organisations.

Original languageEnglish
Pages (from-to)1571-1593
Number of pages23
JournalInternational Journal of Production Research
Volume54
Issue number6
Early online date10 Feb 2015
DOIs
Publication statusPublished - 2016

Keywords

  • performance management
  • strategy
  • visual management
  • visualisation

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