Abstract
A person's online security setup is tied to the security of their individual accounts. Some accounts are particularly critical as they provide access to other online services. For example, an email account can be used for external account recovery or to assist with single-sign-on. The connections between accounts are specific to each user's setup and create unique security problems that are difficult to remedy by following generic security advice. In this paper, we develop a method to gather and analyze users' online accounts systematically. We demonstrate this in a user study with 20 participants and obtain detailed insights on how users' personal setup choices and behaviors affect their overall account security. We discuss concrete usability and privacy concerns that prevented our participants from improving their account security. Based on our findings, we provide recommendations for service providers and security experts to increase the adoption of security best practices.
Original language | English |
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Title of host publication | CHI '22: CHI Conference on Human Factors in Computing Systems |
Publisher | Association for Computing Machinery |
ISBN (Electronic) | 9781450391573 |
DOIs | |
Publication status | Published - 29 Apr 2022 |
Event | 2022 CHI Conference on Human Factors in Computing Systems - Virtual, Online, United States Duration: 30 Apr 2022 → 5 May 2022 |
Conference
Conference | 2022 CHI Conference on Human Factors in Computing Systems |
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Abbreviated title | CHI 2022 |
Country/Territory | United States |
City | Virtual, Online |
Period | 30/04/22 → 5/05/22 |
Keywords
- Account Graph
- security setup
- user interviews
ASJC Scopus subject areas
- Human-Computer Interaction
- Computer Graphics and Computer-Aided Design
- Software