ICT innovation diffusion in small logistics service providers: an empirical study

Pietro Evangelista, Edward Sweeney, Claudia-Maria Wagner

Research output: Contribution to journalArticlepeer-review


For companies competing in highly dynamic markets, innovation is considered a fundamental component of a successful business as it allows companies to sustain profit margins, sales growth and reduce competitors’ pressures. Information and communication technology (ICT) is essential innovation enablers especially in service companies. The focus of the paper is on the analysis of the role of ICT in innovation processes of small third-party logistics service providers (3PLs). On the basis of quantitative evidence emerging from a recent survey carried out on the Italian 3PL market, the paper analyses how ICT is used to support innovation and the factors the inhibit/facilitate the usage of ICT in such companies. Implications for supply chain innovation management are derived from the research and managerial perspectives.
Original languageEnglish
Pages (from-to)53-70
Number of pages18
JournalInternational Journal of Logistics and Transport
Issue number1
Publication statusPublished - 2010
Event1st International Conference on Logistics and Transport 2009 - Chiang Mai, Thailand
Duration: 17 Dec 200919 Dec 2009


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